How do I know if my food is cooked properly? What quality of ingredients does Sous Kitchen use? Will Sous Kitchen deliver meals? I’d like to give someone a Sous Kitchen gift certificate. Is this possible? Has my account been migrated to Sous Kitchen? *********************************************** How do I know if my food is cooked properly? How long can I keep an entrée in my freezer and still use it? I’ve lost my cooking instruction label. How do I find out how to cook my meals? What quality of ingredients does Sous Kitchen use? I’m pregnant. Do you use pasteurized cheese? What is the benefit of Sous Kitchen having a commercial kitchen on site? How much does Sous Kitchen food cost? How many servings are included in a Sous Kitchen entrée? Does Sous Kitchen offer vegetarian choices? I noticed you are vacuum-packing the meal kits. Why? Where do Sous Kitchen’s recipes come from? I have food allergies. How can I know what is safe for me to eat? Will Sous Kitchen deliver meals?
FAQs
Questions about serving Sous Kitchen meals at home
How long can I keep an entrée in my freezer and still use it?
I’ve lost my cooking instruction label. How do I find out how to cook my meals? Questions about the food
I’m pregnant. Do you use pasteurized cheese?
What is the benefit of Sous Kitchen having a commercial kitchen on site?
How much does Sous Kitchen food cost?
How many servings are included in a Sous Kitchen entrée?
Does Sous Kitchen offer vegetarian choices?
I noticed you are vacuum-packing the pre-assembled meal kits. Why?
Where do Sous Kitchen’s recipes come from?
I have food allergies. How can I know what is safe for me to eat? Questions about the process
What happens if I need to change or cancel my order?
I forgot to pick up my order. Now what? Other questions
Can I fundraise through Sous Kitchen? Questions for Deeelish Customers
How do I log into Sous Kitchen?
What about my Supper Club credits?
I think I have some accumulated Carrots. How can I redeem them?
I have a Deeelish gift certificate. Will you honor it? Questions about serving Sous Kitchen meals at home
We recommend cooking times, but since all ovens and stoves are unique, use an internal thermometer to ensure food is cooked properly. According to the San Mateo County Health Department, food must be cooked to at least following temperatures and must be held at the temperature for at least 15 seconds:
To ensure maximum freshness and flavor, Sous Kitchen recommends that entrées are used within six weeks. Return to top
The cooking directions can be found on our website. Return to topQuestions about the food
We use the kind of ingredients that matter: fresh, top quality and all natural. Vegetables, spices and meats are delivered daily from local purveyors. Our meats are fresh and all natural with no added hormones, artificial ingredients, colors or fillers. They were raised without being fed animal products. We purchase only sterling choice or higher grade beef. Some of our seafood, such as our salmon, comes to us fresh. Other seafood is frozen when caught. So, it is freshest at your table if we purchase it frozen. Return to top
We know pregnant women worry about the food they eat. No need to worry, since we only use pasteurized cheese for our entrees and sides.Return to top
Many recipes require multiple and time consuming cooking steps. These steps add flavor and complexity but also time and dirty dishes. So, the Sous Kitchen chefs and kitchen staff use our kitchen to do this prep cooking to make sure you have all the flavor of truly homemade meals without all the shopping, prep work and clean up. Return to top
All Sous Kitchen entrees are priced individually. Depending on how much your family eats, Sous Kitchen entrées can cost as low as $5 per serving. In addition to serving affordable meals, our research shows that purchasing just 5 Sous Kitchen meals can save you at least 10 hours in time spent meal planning, shopping, preparing and cleaning up. Return to top
We offer two convenient sizes, the large gattherings size that will serve 7 to 8 people and a medium which serves 3 to 4 people. Serving size does depend on the appetites of those in your household. Return to top
Yes. Every month we offer at least 4 vegetarian items – some are prepared with a delicious blend of vegetables and other include meat-free protein options. We use tofurky for our sausage-substitute, Gardein™ beefless and chick’n strips and Quorn™ Garlic & Herb Chik’n Cutlet. Return to top
Sous Kitchen vacuum seals our meal kits to maximize freshness and flavor. We prepare and freeze all our meals the same day we receive the ingredients. This insures you receive the freshest, most delicious products available. Return to top
Sous Kitchen’s recipes are developed by a team of trained chefs, experienced cooks and food lovers. They are tested multiple times in our commercial kitchen and in home kitchens around the Bay Area. Children and adults weigh in on the flavors and only the top rated dishes are included on our menu. Return to top
We most definitely pay attention to the allergies of our customers. All entrées from our menu lists each allergen in our meals. However, our facility does process nuts, tree nuts, gluten, shellfish and dairy. If you have questions, please call us at 650.344.7687. Return to topQuestions about the process
Definitely. Sous Kitchen delivers to either your home or your workplace. Click here for more information on home delivery choose the “home delivery” option when placing your order. Click here Click here
What happens if I need to change or cancel my order?
We understand that schedules sometimes must be changed and we try to find the best solution for you. We require at least 24 hours notice for cancellations or changes to your order with no charge. Cancellation with no notice will result in a cancellation fee (50% of the total cost of your order). Return to top
I forgot to pick up my order. Now what?
We send reminder emails for you to pick up your order. However, if you do forget, we are not responsible for replacing your meals. Return to top
Other questions
I’d like to give someone a Sous Kitchen gift certificate. Is this possible?
Yes. Sous Kitchen makes a great gift. You can purchase a gift certificate by calling Sous Kitchen at 650.344.7687. Return to top
> Can I fundraise through Sous Kitchen?
Definitely. We are proud to support our community with our generous fundraising programs. Learn more about our fundraising programs
Questions for Deeelish Customers
Has my account been migrated to Sous Kitchen?
Yes – your account information has been moved into the Sous Kitchen database. In addition, your newsletter preferences will be maintained in our database. You have received this welcome email so you know what has happened with your account. Return to top
How do I log into Sous Kitchen?
Simply log in to your account. Enter your email and any password. The system will prompt you to verify some information as well as to reset your password. It’s that easy. Return to top
What about my Supper Club credits?
We are happy to honor all supper club credits until 12/31/2010. Please call us at 650.344.7687 to place orders with Supper Club credits. Supper Club credits are eligible on all pickup and home delivery orders. Credits cannot be applied to delivery fees. Return to top
I think I have some accumulated Carrots. How can I redeem them?
Carrots can be redeemed in conjunction with a paid orders until 12/31/2010. Please call us at 650.344.7687 and we will include your additional meals. Return to top
I have a gift certificate. Will you honor it?
Yes. All valid gift certificates have been entered into our system. Simply include the code in your order and your total will be adjusted.Return to top